Return, Replacement & Refund Policy

At Elite Auto Mods, customer satisfaction is important to us. As many of our products are customized or manufactured specifically for individual customer requirements, our return and replacement policy differs from that of standard retail products. Please read this policy carefully before placing your order.

Customized Products

Most products sold by Elite Auto Mods, including customized number plates, personalized keychains, custom name plates, and other made-to-order automotive accessories, are specially manufactured according to customer specifications.

Therefore:

  • Customized or personalized products are not eligible for return or refund.
  • Orders cannot be cancelled once customization or production has begun.
  • Customers are responsible for ensuring that all customization details, including names, spellings, registration numbers, vehicle information, colors, sizes, and other specifications, are accurate before placing the order.

Replacement Policy

A replacement will only be provided under the following circumstances:

  • The product received is damaged during transit.
  • The wrong product has been delivered.
  • The product has a verified manufacturing defect.
  • The product differs from the confirmed order due to an error on the part of Elite Auto Mods.

To request a replacement, customers must:

  • Notify us within 48 hours of receiving the order.
  • Provide a complete unboxing video beginning with the unopened shipping package and continuing until the product is fully visible.
  • Share clear photographs of the product, packaging, and shipping label.
  • Provide the relevant Order ID and a description of the issue.

Replacement requests submitted without a complete unboxing video or after the stipulated time may not be accepted.

Return Policy

Returns are accepted only for eligible non-customized products and only after approval by our support team.

A return may be approved only if:

  • The wrong product has been delivered.
  • The product has a verified manufacturing defect.
  • The product was damaged during transit.

Returned products must:

  • Be unused and uninstalled.
  • Be returned in their original packaging.
  • Include all accessories, labels, and documentation.
  • Reach our warehouse in the same condition in which they were delivered.

Products that have been installed, used, modified, scratched, tampered with, or damaged after delivery will not qualify for return or replacement.

Replacement Processing

After the returned product reaches our warehouse and successfully passes inspection:

We aim to process all approved replacements within one (1) week from the date the returned product is received.

Replacement delivery timelines will depend on stock availability and courier service.

Refund Policy

Refunds are provided only when a replacement cannot be arranged or when Elite Auto Mods is unable to fulfil the order.

Refunds may be approved under the following circumstances:

  • The ordered product is unavailable and no suitable replacement can be offered.
  • Elite Auto Mods is unable to dispatch the order.
  • The order is cancelled by Elite Auto Mods before dispatch due to unavoidable circumstances.

Once approved, refunds will be processed to the original payment method used during checkout.

Approved refunds will be processed within 15 working days.

Shipping charges, Cash on Delivery (COD) charges, payment gateway fees, and other service charges, where applicable, may be deducted from the refundable amount.

Situations Not Covered

Return, replacement, or refund requests will not be accepted under the following circumstances:

  • Change of mind after placing the order.
  • Incorrect customization details provided by the customer.
  • Minor differences in colour, finish, texture, engraving, or appearance due to lighting, screen settings, or manufacturing tolerances.
  • Damage resulting from improper installation or handling.
  • Normal wear and tear.
  • Damage caused by accidents, misuse, chemicals, or external impact.
  • Products that have been installed, modified, or tampered with.
  • Claims raised without a valid unboxing video.
  • Requests submitted more than 48 hours after delivery.
  • Incorrect shipping details or contact information provided by the customer.
  • Delivery failures due to recipient unavailability or refusal to accept the shipment.
  • Delays or losses resulting from force majeure events, including natural disasters, government restrictions, strikes, or courier disruptions.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

Elite Auto Mods

Customer Support: +91 8510-8510-97

Email: eliteautomods.in@gmail.com

Our customer support team will be happy to assist you during business hours.